Steps to your SuisseID


To unblock your SuisseID, please ensure the following points are met:

  • The SuisseID is connected to the computer and active
  • The latest SuisseID Assistant has been installed


Login certificate blocked, password (PIN) not forgotten

Start the SuisseID Assistant:

  • Under Windows: Start-> All programs -> Applications Post -> Post SuisseID -> SuisseID Assistant
  • Under Mac: Applications -> SuisseID Assistant
  • Under Linux: Applications -> System Tools -> SwissSign Certificate Initialization
  • SwissStick: Menu System -> Post SuisseID Status
SuisseID Assistant post-suisseid-startinit2-en
Fig.1: Windows
Fig.2: SwissStick

The PUK code enables you to make 3 further attempts to enter your password (PIN). Enter your PUK code from your PIN page (example: fig. 3) and then your your password (PIN).




If the unblocking has been successful the dialogue according to fig. 4 appears.
You can now use your SuisseID again fully as usual.




If the unblocking was not successful because the your password (PIN) was entered incorrectly several times, please follow the instructions.

You will find further information in the FAQ.

SuisseID is a registered trademark of SwissSign AG.