Steps to your SuisseID
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We use the remote maintenance software Teamviewer for telephone support enquiries in order to provide you with the best-possible support. We pay particular attention to confidentiality and security here.
You can pass on control to our support employee during the Teamviewer session. The employee is required to explain to you every step which he/she takes. But even then you retain full control: You can break off the connection at any time and without warning.
The connection between your computer and the computer of our support employee is encrypted (256-bit AES). Both parties also authenticate themselves with the proxy server (1024-bit RSA key).