Please check the following points:
- Is the SuisseID Assistant installed and SuisseID initialised according to the instructions?
- Is SuisseID in the form of a SIM card properly inserted in the carrier (USB stick or chip card)?
- Is the USB stick plugged into a working USB slot on your computer? Try another USB slot if necessary.
- Close the browser and remove SuisseID. Insert it again and restart the browser. Does a pop-up window appear explaining that SuisseID has been inserted?
- Start the SuisseID Assistant: Is your data correctly displayed?
- Check the data of your SuisseID. Is it correct?
If the problem persists, please contact our customer service department.