Steps to your SuisseID

This is a characteristic of Safari. In the first connection attempt with your SuisseID, Safari offers you a choice of certificates which are on your SuisseID. If the user does not choose the authentication certificate, the connection fails.Unfortunately this choice is also stored in Safari for future connections. There is also the issue that the wrong certificate is chosen by default, i.e. when the user simply clicks on OK.

  • To solve this problem, the stored selection must be deleted from Safari. Here the concerned «certificate preference» stored in the «Keychain Access» has to be deleted:
  • Open «Keychain Access»
  • Delete the preference which contains the link
  • Reconnect and select the authentication certificate.

This procedure is described in detail on the Apple Website.

SuisseID is a registered trademark of SwissSign AG.